Updates

August 1st, 2008

Troubles Clarification (Updating Member Information)

Posted by Adia @ 2:23 am (link)

This is a announcement update of troubles e-mails for the General category.

This is a reminder for all fanlisting owners about an issue we have noticed in regards to our troubles e-mails. We have had many owners be put on troubles for not updating member information when they have sent requests via e-mail and not by fanlisting scripts. Problems such as if you use a script and it is broken or does not work properly (such as the reset password function in Enthusiast), members may be unable to update their information, and therefore must contact owners directly through email. Please remember to check any e-mails you may have that may be members requesting their information changed.

We also want to remind fanlisting owners to make sure your e-mail address listed here at TFL is up-to-date. We deal with this issue often, as owners want to know why their fanlisting is on troubles, and have never received troubles emails. We always send two troubles warnings to owners and do our best to help owners keep their fanlistings listed here at TFL. However, it is an owners responsibility to keep their information current. Please make sure your information is up-to-date and listed correctly.

If you have questions, please feel free to contact the senior staff.




Support Us

TFL relies on donations and advertising to keep running. There are several ways you can help! Make a donation and get access to the TFL donators package, buy something from the TFL Store or visit our advertisers. We also have a banner rotation for fanlistings and fansites. Every bit helps! More information can be found on the Support page.


Did You Know?

Our "new update date rule" requires that dates be written out (e.g., 5th March 2005) or a key provided next to the date (e.g., 05/02/05 [dd/mm/yy]). This rule was introduced because TFL tries to cater to people across the world. Using date formats like dd/mm or mm/dd without explaining what they are is very confusing, since one is used in the US and the other in Europe and other countries. We were getting several report forms for sites that were actually being updated because people assumed that the date was the other way around.